Feedback and Complaints – Oaks Healthcare

Do you have a suggestion, compliment or comment you wish to put forward to the practice? If yes, please contact the practice by:

email address, addressed to the Operations Manager: hiowicb-hsi.oakshealthcare@nhs.net
in writing, address to the Operations Manager: 26-30 London Road, Waterlooville, PO8 8DL

Alternatively, you may use our feedback platform, Working Feedback, to leave a review of the practice, and read our most recent reviews from other patients.

Complaints

We always try to provide the best services possible, but there may be times when you feel this has not happened.

If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. Our complaints system is informed by the following documents:

Complaints Standards NHS, Parliamentary and Health Service Ombudsman (2022) NHS Complaints Standards; Model Complaint Handling Procedure for providers of NHS services in England.
National Head of Complaints (2021) NHS England Complaints Policy.
The NHS Constitution.

Our complaints policy can be found here.

If you would like to submit a complaint via our website, please use the form below:

Submit a Complaint

Please select which of the following statements apply:
- I am submitting a complaint about my own experience at the practice.
- I am submitting a complaint on behalf of a patient about their experience at the practice.
Name of Patient:*
First Last
Please submit the name of the patient involved.
Date of Birth of Patient:*
DD slash MM slash YYYY
Name of Complainant:
First Last
If you are submitting a complaint on behalf of a patient, please provide your first and last name.
Complainant Relationship:
If you are submitting a complaint on behalf of a patient, please provide your relationship (i.e. family member, friend, healthcare professional).
Contact Telephone Number*
Email Address:*
Enter Email Confirm Email
Contact Address:*
What is your preferred method of contact?*
Please describe your concerns:*
What will happen next?
Your complaint will be acknowledged within three working days. You will receive an acknowledgement from the practice by your preferred method of contact. If you are submitting a complaint on behalf of a patient, the practice will need to ensure that consent is provided by the patient for us to discuss their care and medical records with yourself. If we require consent, you will be advised at the point of acknowledgment.
Consent*
By submitting your details you are consenting to providing this information for improving our services to you. The data you supply on this form will be securely stored on our website, which is hosted by a third party. We will retain this information on the website for no longer than 7 calendar days. Your contact details will not be sold or shared with a third party. I understand I can revoke this consent at anytime by contacting the practice. Our privacy policy can be viewed on this website.
I agree to the privacy policy.

Complaints

Submit a Complaint

What will happen next?