26-30 London Road, Waterlooville, Hampshire, PO8 8DL

Friends and Family Test

 

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy wit the service provided, or where improvements are needed. Its a quick and anonymous way to give your views after receiving NHS care or treatment.

How the FFT works

After you’ve completed your treatment or you’re discharged from a service, you may be invited to complete the FFT.

You may be asked while you’re still on the premises, or you may be contacted later. Some providers may ask you to give your feedback by post, by text message, over the phone or using their website.

If you have recently received treatment from the practice, but have not received an invitation to complete the FFT, you may submit your feedback by completing the online form at the bottom of this page.

Looking at the FFT Results

The FFT data is published by NHS England every month. This can be found here.

The practice’s monthly FFT data can be found on our Family and Friends Test Results page.

Friends and Family Test

  • We would like you to think about your recent experiences of our service. How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?
  • To help us improve our services please tell us a little more about your reasons for choosing the rating in the first question.
  • Your reply will be completely anonymous but we may wish to publish the comments you have made. Please change the option below if this would NOT be ok.
  • Please note that no medical information or questions will be responded to. The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998.The Data Protection Act 1998 gives you the right to know what information is held about you, and sets out rules to make sure that this information is handled properly.

  • This field is for validation purposes and should be left unchanged.

Friends and Family Test FAQs

What will the Friends and Family Test ask me? You’ll be asked: “Overall, how was your experience of our service?” You can rank your answer from “very good” to “very...

Friends and Family Test Results

December 2024 Patients were asked: “Overall, how was your experience of our service?”.

Date published: 4th December, 2024
Date last updated: 4th December, 2024