The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy wit the service provided, or where improvements are needed. Its a quick and anonymous way to give your views after receiving NHS care or treatment.
How the FFT works
After you’ve completed your treatment or you’re discharged from a service, you may be invited to complete the FFT.
You may be asked while you’re still on the premises, or you may be contacted later. Some providers may ask you to give your feedback by post, by text message, over the phone or using their website.
If you have recently received treatment from the practice, but have not received an invitation to complete the FFT, you may submit your feedback by completing the online form at the bottom of this page.
Looking at the FFT Results
The FFT data is published by NHS England every month. This can be found here.
The practice’s monthly FFT data can be found on our Family and Friends Test Results page.